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Running a successful business
boils down to one simple concept - keep your customers happy. With aggressive
pricing, courtesy and friendliness this goal is easily attainable.
There are two types of successful
vendor owners (and many types of unsuccessful ones), here are their descriptions:
Type
A: The aggressive, get-rich-quick, make-money personality. He'll
recall all over hell's half acre for something he's searching for (wands,
reagents, armor, whatever). He stocks his vendor at least two or three
times per day to make sure nothing gets bought out for long. His prices
are generally aggressive, perhaps even in a price war with other local
vendor owners. If he marks runes, he probably has extras of each one sitting
in his bank ready to go on to the vendor so he doesn't have to immediately
go out and mark some once a few are bought.
Type
B: The laid-back, dungeon-delving character who gets a lot of
loot and gets tired of running around town selling stuff at absurdly low
prices to armorers, weaponsmiths and the like. Instead, he can do better
selling directly to YOU, John Q Public, and it might make him the extra
change to pay for that new set of gold plate he's been eyeing. He probably
went by his vendor three or four times per day during the first week, now
he just moseys by every day or two, draining off the gold collected and
adding the latest loot he's grabbed from the dungeons.
The Type A vendor owner can make
astounding money in the game, given the three most important attributes
for any commercial business:
Location,
Location, and
Location
This is the biggest problem with
starting a vendor in any developed shard. The prime locations have long
since been occupied by Type A vendor owners and while anyone with a key
to a building can start a vendor at that location, very few vendor owners
would do this since they're basically picking their own pockets. Now if
you can find a vendor owner with a great building location who isn't interested
in selling arms and armor (and that's all you want to sell), that might
work.
What makes a good location?
Foot traffic. Period. This means near a chokepoint pass somewhere (look
west of Britain at the pass there, whatever shard you play on), just outside
of a town on a major road, etc. Poor places tend to be are moongates (few
advanced players use them, preferring gating or recall, and its advanced
players who spend the dough), wilderness areas and areas with large numbers
of competitors bunched up. If you can see three or more other vendors on
your screen when you place your vendor, something should cause you to think
twice about spending your time, money and effort competing with them. On
the other hand, if your vendor will complement the others in that location
by offering a different type of item, then you might be able to take advantage
of the "mini-mall" effect and increase the business of all the vendors
at that location.
Alternative solutions:
If you're well heeled you might
be able to purchase a well-placed vendor (in reality, purchase the right
to add your own vendor to someone's location and have the original owner
let his lapse).
If you're part of a good-sized
guild you might have enough of a treasury to purchase one of the larger
or better-placed stores around with some effort and dickering.
The 8 commandments for success:
1
- Thou shalt hide: You will probably find much benefit in learning
the Hide skill. It's nice to be able to hide next to your vendor and stock
him without concern of thieves nearby. Note that all building porches give
enhanced chances to hide, so if you're placing a vendor at a building have
him next to or on the porch so you can hide there and add or delete items
from him without being mugged. Note that currently if you are hidden and
say anything that can be seen, anyone around you can double click on your
text, open up your paperdoll and start snooping into your pack -- so hide
and shut up.
2-
Thou shalt know thy competition: At least once a week, discreetly
walk around (perhaps with another character with no obvious relation to
your vendor owner character) and check out the inventory on every vendor
within 2-3 screens of yours. You'll quickly start noticing which have Type
A and Type B owners, and you'll see a good number of them which obviously
lose money or barely break even. If you notice that something isn't being
carried by anyone else, or is being incredibly marked up, you might consider
adding that to your own stock.
3
- Thou shalt know thy neighbors: (this is not related to the
previous suggestion). If you see others stocking their vendors, introduce
yourself. Other owners can give you much information on local thief activity,
who's screwing whom over and might also be willing to avoid getting into
a costly price war with you if you know them.
4
- Thou shalt keep thy store stocked: The simple rule is never
run out of whatever it is you stock. If you sell reagents, make sure you
not only have bunches on your vendor but extras in your bank so you can
replenish your stock quickly and extra cash around to purchase more when
you are running low. Break this commandment and people will stop coming
by your store because they can't be sure you'll have the stuff they're
looking for and its a certainty that someone within a few screens of you
WILL have whatever that is in stock.
5
- Thou shalt kill thieves: Thieves will pester your customers,
inside or outside the guard zones. If you are outside, make it a practice
to kill them or at least run them off with their backsides blazing.
6
- Thou shalt monitor what sells and what doesn't: Put a variety
of things on your vendor when you start (see commandment #2) and see what
sells during your first week. Expensive stuff that doesn't sell isn't worth
keeping on your vendor. If you can, talk to your customers and ask them
what else they want to purchase when they come to your store.
7
- Thou shalt not blocketh pathways: Few things are more insulting
than seeing a row of houses flanking a street with vendors filling the
road, making you dash hither and yon to avoid them. Trust me, if you have
a good vendor he can be hidden BEHIND a house and you'll sell well. Keep
them out of the way to keep traffic flow up (and work with your neighbors
on this as well) since that is the life-blood of your shop.
8
- Thou shalt not covet thy neighbor's vendor: Your neighbor
might have a killer organization for his merchandise that really lights
your fire. Resist the urge to copy him, instead find a way that is similar
but shows off your merchandise to the best effect.
A
Final Note from Zamboni
I was just about ready to quit
UO before I met Marlene. I can honestly say that she changed my UO life.
I have met innumerable characters and had great role-playing experiences.
I have even made treaties with a number of PKs, who no longer hunt at my
tent (and some of whom, by the way, are regular customers).
So get out there, start a vendor,
make some money and have some fun! |