Ultima Online: News : CUSTSERV Ultima Online/News/custServ http://www.uoherald.com/news/index.php?cat=custServ Last 25 news items posted from the custServ category http://uo.stratics.com/uoherald/images/news/custServ.gif Ultima Online: News : CUSTSERV http://www.uoherald.com/news/index.php?cat=custServ © 2009 Electronic Arts Inc. All rights reserved. Prepare to Board! - High Seas Update All Shards 10/12/10 2010-10-11 23:56:32 http://www.uoherald.com/news/news.php?newsid=1107 http://www.uoherald.com/news/news.php?newsid=1107 Update 11:51AM EDT - All Shards are now back online, welcome to High Seas!

Greetings!

On Tuesday, 10/12/10 at 10:00AM EDT all shards will be brought offline to prepare for the release of Ultima Online: High Seas. We anticipate the update should be completed by 2:00PM EDT.

Patch notes will be made available tomorrow during the update, for a list of features and where to buy the High Seas booster pack please click here. Continue reading below for important information about this update.

Things you need to know:
 
 - In preparation for publish 68 we are recommending all players who are pre-positioning around the sea market area remove your boats. Move them or lose them!

- There will be a follow up publish in the near future to add 13th year Anniversary items, additional fixes for the live game as well as a push for the live story arc.

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James Nichols custServ
Maintenance - All Shards 1:00PM EDT 2010-07-28 12:18:29 http://www.uoherald.com/news/news.php?newsid=1072 http://www.uoherald.com/news/news.php?newsid=1072 Greetings!

At 1:00PM EDT all shards will be brought offline for maintenance as we continue to improve our database systems. We anticipate all shards to be back online before 3:00PM EDT, thank you!

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James Nichols custServ
Scheduled Maintenance 7/13/10 - All Shards 2010-07-13 10:37:26 http://www.uoherald.com/news/news.php?newsid=1067 http://www.uoherald.com/news/news.php?newsid=1067  

Greetings!

 

Beginning Tuesday, July 13th at 2:00PM EDT all shards will be brought offline for updates to the current database system. Due to the complexities of this maintenance we anticipate services will be back online by 8:00PM EDT (please see update below). We thank you for your patience during this extended downtime.

Update 7/14/10 - 1:00AM EST: The Enhance Client can once again connect to the game, we apologize in the delay for bringing this back online and those those users for their patience while the issue was resolved, have a great evening.

Update 7/14/10 - 1:00AM EST: We are currently investigating an issue in which players are unable to use the Enhance Client, we apologize for the inconvenience.

Update 7/14/10 - 12:00AM EST: Maintenance is complete - all shards are now open to players, welcome back and have fun!

 Update 7/13/10 - 11:20PM EST:  To ensure the maintenance was successful we are continuing to run tests across the game's systems. We hope to have further information shortly, thank you.

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James Nichols custServ
Immediate Maintenance - Chesapeake Shard 2010-06-28 14:08:13 http://www.uoherald.com/news/news.php?newsid=1063 http://www.uoherald.com/news/news.php?newsid=1063 Greetings!

The Chesapeake shard will be coming offline very shortly for immediate maintenance in attempts to address lag issues players have reported experiencing. We apologize for the short notice and anticipate to have the shard back online within an hour, thank you.

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James Nichols custServ
Player Notice - Abyss Hell Hounds 2010-06-23 14:16:36 http://www.uoherald.com/news/news.php?newsid=1060 http://www.uoherald.com/news/news.php?newsid=1060 Greetings!

The Hell Hounds from the Abyss are currently tamable.  This was not the intent of the creature protecting the Bane Dragon.  Later this week we will be correcting this over sight and deleting all tamed hell hounds tamed in the Abyss preventing them from being tamed in the future.

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James Nichols custServ
Online Service Maintenance - 5/25/2010 2010-05-24 10:11:08 http://www.uoherald.com/news/news.php?newsid=1048 http://www.uoherald.com/news/news.php?newsid=1048 Update 7:00 AM EDT - Data Center maintenance complete

Greetings!

Tomorrow morning beginning at 6:00 AM EDT all Mythic Online Services will be unavailable until 9:00AM EDT in order for us to do necessary hardware maintenance in our data center.

Only the Official WAR forums will be available (http://forums.warhammeronline.com) during this downtime.

Please note this means the following services will be unavailable:

- Mythic Account Center
- WAR Patcher
- WAR Websites (Including the Herald and Realm WAR)
- WAR Game Servers
- DAoC websites and patcher
- UO Website and new client patcher.

We appreciate your patience and cooperation during this downtime and we will work to bring all services back online as quickly as possible.

Thank you for your continued support. 

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Andy Belford custServ
Baja Shard - Housing Issues 2010-05-21 15:54:03 http://www.uoherald.com/news/news.php?newsid=1045 http://www.uoherald.com/news/news.php?newsid=1045 Greetings!

We are aware a number of players are currently experiencing issues with missing items in their homes on the Baja shard. Due to this we will need to restore the server to the backup made at 8:00AM EDT this morning. We are bringing the shard down immediately to avoid any additional loss of progress and expect it to be online by 5:00PM EDT.

We apologize for the inconvenience this may cause you and hope to have the issue resolved in the immediate future, thank you.

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James Nichols custServ
Player Notice - Atlantic Shard 2010-04-07 10:25:22 http://www.uoherald.com/news/news.php?newsid=1034 http://www.uoherald.com/news/news.php?newsid=1034 Greetings!

As some players may have discovered early this morning Atlantic encountered an error. Due to this we were required to restore player data from yesterday to resolve the issue. We apologize for the inconvenience this situation may have caused and appreciate your cooperation and patience, thank you.

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James Nichols custServ
Pacific Shard Currently Unavailable 2010-03-28 21:34:45 http://www.uoherald.com/news/news.php?newsid=1028 http://www.uoherald.com/news/news.php?newsid=1028 Greetings!

We are aware that the Pacific shard is currently unavailable to players, we apologize for the delay in notifying you, however, it has been under investigation. We still have no ETA and will update with additional information when it is available. Thank you!

 

Update - 10:30PM EST: We have resolved the issue and the Pacific shard is now available for players, thank you and have fun!

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James nichols custServ
Arirang Shard - Currently Unavailable 2010-02-24 12:13:38 http://www.uoherald.com/news/news.php?newsid=1020 http://www.uoherald.com/news/news.php?newsid=1020 Greetings!

We are currently investigating an issue with the Arirang Shard. Access to this shard is currently unavailable while we perform immediate hardware maintenance. There is no ETA at this time, please keep an eye on this article for information and updates during this downtime. Thank you for your cooperation and patience!

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James Nichols custServ
Valentine's Day Gifts 2010-02-10 16:00:51 http://www.uoherald.com/news/news.php?newsid=1016 http://www.uoherald.com/news/news.php?newsid=1016 Greetings!

Valentine's Day Gifts will arrive on February 14th. We apologize for any confusion concerning this, have fun!

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James Nichols custServ
Login Difficulties 2010-01-11 19:37:10 http://www.uoherald.com/news/news.php?newsid=1009 http://www.uoherald.com/news/news.php?newsid=1009 Greetings!

We are currently aware of login difficulties players may be experiencing when attempting to access the game. We are working to resolve the issue as quickly as possible and will update if more information becomes available.

Thank you for your cooperation and patience!

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James Nichols custServ
Immediate Downtime: All Shards - Publish 63.2 2009-12-18 17:33:12 http://www.uoherald.com/news/news.php?newsid=1007 http://www.uoherald.com/news/news.php?newsid=1007 Greetings!

We will be bringing all Shards offline for immediate maintenance at 5:45 PM EST. At this time we anticipate that all Shards will be back online no later than 8: 00 PM EST. We apologize for the short notice.

Please read on for the full 63.2 Notes

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Andy Belford custServ
Player Notice - 12/17/09 2009-12-17 15:56:19 http://www.uoherald.com/news/news.php?newsid=1004 http://www.uoherald.com/news/news.php?newsid=1004 Greetings!

Currently some players may be impacted by an issue that causes transformations to persist through logout. We are working to find a solution to return players to their normal forms to be included in the next maintenance cycle.

We appreciate your for your patience and apologize for our alchemists behavior. Thank you!

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James Nichols custServ
UO Herald Maintenance - 12/7/2009 2009-12-05 14:00:53 http://www.uoherald.com/news/news.php?newsid=997 http://www.uoherald.com/news/news.php?newsid=997 Greetings!

This Monday, 12/7/2009, starting at 8:00 AM EST we will be performing maintenance on the servers which host the Ultima Online Herald. During this maintenance users will be unable to access the Ultima Online Herald. At this time we anticipate that thisdowntime will last no later than 11:00 AM EST.

As always, thanks for your continued support.

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Andy Belford custServ
Immediate Hardware Maintenance - Chesapeake Shard 2009-12-04 10:22:23 http://www.uoherald.com/news/news.php?newsid=996 http://www.uoherald.com/news/news.php?newsid=996 Greetings!

The Chesapeake shard is currently offline for immediate hardware maintenance. We apologize for the short notice on this, however, we anticipate the downtime to take less than two hours with the server being back online by 12:30PM EST.

Keep an eye on the Herald for news and information during this and other, future updates - thank you!

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James Nichols custServ
Player Advisory: Imbued Ecru Rings 2009-11-19 15:48:07 http://www.uoherald.com/news/news.php?newsid=993 http://www.uoherald.com/news/news.php?newsid=993 Greetings,

At this time we are advising players to avoid purchasing Imbued Ecru Rings. There is an issue with imbuing that can cause these rings to be more powerful than intended, due to this they will be reverted with a future publish.

Thank you!

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James Nichols custServ
Suspicious Items: Update 2009-01-12 11:15:52 http://www.uoherald.com/news/news.php?newsid=493 http://www.uoherald.com/news/news.php?newsid=493 ]]> Robert Mull custServ Suspicious Items 2009-01-09 13:47:36 http://www.uoherald.com/news/news.php?newsid=489 http://www.uoherald.com/news/news.php?newsid=489 We've received multiple reports that new, supposedly "rare" items are appearing across the servers. These are not sanctioned items from the recent content patches or events, and in some cases even take on the appearance of server-birth rares.

If you find these suspicious items for sale, or see them being offered, please use the in-game reporting tool to page a GM.

Please enjoy your post-holiday vendor shopping, but beware of deals that are too good to be true.

 

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Robert Mull custServ
Veteran Reward Issues 2008-10-20 12:02:47 http://www.uoherald.com/news/news.php?newsid=444 http://www.uoherald.com/news/news.php?newsid=444 Jeremy Dalberg custServ Login Server Outage 2008-09-05 22:00:06 http://www.uoherald.com/news/news.php?newsid=426 http://www.uoherald.com/news/news.php?newsid=426 The UO Login server is currently down.  Our team is currently working on the issue, but we have no ETA for a fix at this time.  Please check back for updates and thank you for your patience.

Edit 11:21 PM EDT: The issue has been resolved and the Login Server is once again available.

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Robert Mull custServ
Login Server Issues Resolved 2008-09-02 09:27:52 http://www.uoherald.com/news/news.php?newsid=421 http://www.uoherald.com/news/news.php?newsid=421 UPDATED 4:36PM EST: Login servers are back up!  You may still see issues with the promo code system or the vet reward system, though - we're still working on those.

We're seeing reports that the login servers are down.  More updates as we get them.

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Jeremy Dalberg custServ
Legends Shard Back Up 2008-08-27 18:04:11 http://www.uoherald.com/news/news.php?newsid=418 http://www.uoherald.com/news/news.php?newsid=418 UPDATED: Legends is back up!

The Legends shard is currently down - we're investigating and will update as soon as I get word.  Thanks for your patience!

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Jeremy Dalberg custServ
Atlantic Is Being Restarted 2008-08-18 16:06:06 http://www.uoherald.com/news/news.php?newsid=416 http://www.uoherald.com/news/news.php?newsid=416 Jeremy Dalberg custServ Accounts Terminated 2008-08-04 13:25:35 http://www.uoherald.com/news/news.php?newsid=413 http://www.uoherald.com/news/news.php?newsid=413 Over the weekend, a number of accounts associated with creating and trading duped items have been banned.  We take all forms of cheating extremely seriously, especially cheats that affect the in game economy and devalue the hard work of honest players. We will never stop investigating and solving these issues, and appreciate very much those of you who contribute to the fight against cheating.

If your account was affected and you need more information, please fill out the form here.

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Jeremy Dalberg custServ